Organization Terms of Service

1. Agreement

This Organization Terms of Service (this “Agreement”) is entered into between RAIZEIT LLC, an Alabama limited liability company doing business as Manna (“Manna”), and the organization that registers for or uses the Platform (the “Organization” or “you”).

By creating an account, submitting an application, accessing the Platform, or receiving funds through the Platform, you accept this Agreement. If you do not accept it, you may not use the Platform.

The individual accepting this Agreement represents that they are authorized to bind the Organization. A person lacking that authority may not accept this Agreement or use the Platform.

2. Definitions

In this Agreement:

1. “Platform” means the Manna websites, applications, application programming interfaces, and services, including app.mannagive.com and any donation page hosted by Manna for an Organization.
2. “Contribution” means a payment made by a Donor to an Organization through the Platform.
3. “Donor” means a person who makes a Contribution.
4. “Connected Account” means the Organization’s payment account with Stripe, Inc. established through Stripe Connect.
5. “Responsible Officer” means the individual designated by the Organization under Section 7.2.
6. “Organization Data” means data submitted to or generated on the Platform by or on behalf of the Organization, including Donor records.
7. “Personal Information” means information contained in Organization Data that identifies, relates to, or could reasonably be linked with an identified or identifiable individual.
8. “Including” means including without limitation. Headings are for convenience and do not affect interpretation.

3. Nature of Services

Manna licenses software that enables an Organization to create donation pages, accept Contributions through a third-party payment processor, and maintain records of Contributions received through the Platform.

Manna is a technology provider. Manna does not act as, and is not:

1. a law firm or a provider of legal advice;
2. an accounting firm or a provider of tax advice;
3. a compliance service, compliance consultant, or compliance officer;
4. a political committee, candidate committee, or agent of any Organization;
5. a conduit or intermediary that earmarks, directs, or forwards contributions;
6. a fiduciary of any Organization or Donor; or
7. a bank, money transmitter, or custodian of funds.

Manna does not solicit Contributions and does not endorse or oppose any candidate, party, or political position. Manna provides access to all lawful Organizations without regard to political affiliation. Contributions settle to the Organization’s Connected Account in accordance with Section 8.

4. Eligibility and Accounts

4.1 Eligibility

You must be at least 18 years of age. The Organization must be lawfully established and authorized to solicit and receive contributions under all applicable federal, state, and local law. Manna may approve, decline, suspend, or revoke access for any Organization in its sole discretion.

4.2 Application and Verification

Access to the Platform requires an application. You shall provide accurate, current, and complete information and shall update it promptly upon any change. You authorize Manna and its payment processor to verify the information provided, including identity and business verification of the Organization and its principals. Approval of an application is not a determination that the Organization complies with any law.

4.3 Account Security and Members

You are responsible for maintaining the confidentiality of account credentials and for all activity conducted through your account, including activity by your members. Organization accounts support multiple roles carrying different permissions. You are responsible for assigning roles, for removing members whose access should end, and for supervising your members’ use of the Platform. Manna is not liable for any act or omission of a person using your account, whether or not authorized by you.

5. Representations and Warranties

You represent and warrant, as of the date you accept this Agreement and upon each use of the Platform and receipt of each Contribution, that:

1. the Organization is validly formed, in good standing, and authorized to conduct fundraising in each jurisdiction in which it solicits Contributions;
2. the Organization has completed all registrations, designations, and filings required to solicit or accept Contributions, including any registration with the Federal Election Commission, a state election authority, or a state charitable-solicitation regulator;
3. the Organization has designated a Responsible Officer in accordance with Section 7.2;
4. all information provided by the Organization, including organizational, banking, tax, and identity information, is accurate, current, and complete;
5. the Organization uses the Platform solely for lawful fundraising purposes and in compliance with all applicable law;
6. the Organization holds all rights necessary to the content it uploads, and that content does not infringe the rights of any third party or violate any law;
7. the Organization will not accept, and will promptly refund, any Contribution that it knows or reasonably should know is unlawful, exceeds an applicable limit, or originates from a prohibited source; and
8. neither the Organization nor any of its principals is subject to sanctions or appears on any government prohibited-party list.

6. Acceptable Use

The Organization shall not, and shall not permit any person to:

1. violate any law, regulation, or third-party right, or use the Platform for any unlawful purpose;
2. solicit or accept contributions from foreign nationals, foreign governments, or foreign entities where prohibited;
3. solicit or knowingly accept a contribution made in the name of another person, from a corporate or business source where prohibited, or from any other prohibited source;
4. circumvent, or assist any person in circumventing, a contribution limit, source restriction, or reporting requirement;
5. process a fraudulent, unauthorized, or test transaction, or use the Platform to test or validate payment credentials;
6. misrepresent the identity of the Organization, the recipient of funds, or the purpose for which funds are solicited;
7. publish content that is unlawful, defamatory, harassing, or fraudulent, or that impersonates any person or organization;
8. omit from a donation page any disclaimer, attribution, or notice required by law;
9. interfere with the operation or security of the Platform, attempt unauthorized access, or transmit malicious code;
10. scrape, harvest, or extract data from the Platform, except its own Organization Data through features Manna provides; or
11. resell, sublicense, or make the Platform available to any third party, or use it on behalf of an organization other than itself.

7. Compliance Responsibilities

7.1 Allocation of Responsibility

The Organization is solely responsible for its compliance with all applicable campaign finance, election, tax, charitable solicitation, consumer protection, and data protection law, including determining what those laws require of it and satisfying those requirements.

Manna does not:

1. monitor, calculate, aggregate, or enforce any contribution limit;
2. verify the identity, citizenship, immigration status, age, residency, employment, occupation, source of funds, or eligibility of any Donor;
3. verify the accuracy or completeness of information provided by any Donor;
4. determine whether a Contribution may lawfully be solicited, accepted, retained, refunded, or disgorged;
5. determine what disclaimers, notices, or attributions a donation page must display, or review page content for compliance;
6. determine what must be reported, prepare any report, or file any report with the Federal Election Commission, any state or local agency, or the Internal Revenue Service;
7. prepare, issue, or validate any tax receipt or acknowledgment, or determine whether a Contribution is tax-deductible; or
8. provide legal, tax, accounting, or compliance advice.

Any feature, template, default setting, field, or informational content made available through the Platform, including default attestation and disclaimer text, is provided for convenience only. It does not constitute advice, does not guarantee compliance, and does not transfer any obligation to Manna. The Organization is responsible for reviewing and configuring its donation pages.

7.2 Responsible Officer

The Organization shall designate and maintain a treasurer, compliance officer, or other authorized individual (the “Responsible Officer”) accountable for: the Organization’s compliance with applicable campaign finance, tax, and disclosure law; the accuracy and completeness of contribution records and exported data; monitoring and enforcing contribution limits and Donor eligibility; preparing and filing all required reports; and handling refunds, chargebacks, and payment disputes. The Organization shall keep the designation current and shall notify Manna of any change.

7.3 Exported Data

Records and exports generated by the Platform are provided for convenience and without warranty of accuracy or completeness. They do not constitute a filing, a report, or a compliance determination. Reporting requirements vary by jurisdiction, entity type, election, and reporting period, and may require information Manna does not collect, including contributions received outside the Platform. The Organization is solely responsible for independently reviewing and verifying exported data for accuracy and completeness before relying on it for any regulatory filing or other purpose.

7.4 Records

The Organization is responsible for maintaining its own records as required by applicable law. Manna does not warrant that data will remain available on the Platform for any period, and the Platform is not the Organization’s system of record.

8. Payments, Fees, and Payouts

8.1 Payment Processing

Contributions are processed by Stripe, Inc. To accept Contributions, the Organization shall open and maintain a Connected Account and accept the Stripe Connected Account Agreement. The Organization’s relationship with Stripe is separate from this Agreement, and Stripe’s terms govern the handling, settlement, and payout of funds. Manna is not responsible for any act or omission of Stripe, for any delay in settlement, or for any decision by Stripe to hold, reverse, or decline to process funds.

8.2 Platform Fee

Manna charges a platform fee of 3.9% plus $0.30 on each successful Contribution, deducted before funds settle to the Connected Account. Manna may change its fees at any time by posting updated fees on the Platform or in this Agreement. Changed fees apply to Contributions processed after they are posted, and continued use of the Platform constitutes acceptance of them.

The platform fee is fully earned upon processing of a Contribution and is non-refundable, including where the Contribution is subsequently refunded, reversed, charged back, or disputed.

8.3 Payouts and Taxes

Payouts are made to the bank account designated by the Organization through Stripe, on the schedule Stripe applies. The Organization is responsible for the accuracy of its payout details and for any loss resulting from details it provides incorrectly. The Organization is solely responsible for determining and paying any tax arising from funds it receives and for any related reporting.

9. Refunds, Chargebacks, and Recovery

9.1 Refunds

The Organization is solely responsible for determining whether to refund a Contribution, including where a refund is required by law. Manna does not issue refunds on the Organization’s behalf and is not responsible for the Organization’s failure to issue a required refund.

9.2 Chargebacks and Disputes

The Organization is solely responsible for all chargebacks, payment disputes, and reversals arising from Contributions it receives, including responding to and providing evidence for any dispute, and for all resulting amounts, fees, fines, penalties, and liabilities. Manna has no obligation to contest any dispute on the Organization’s behalf.

9.3 Recovery, Setoff, and Reserves

The Organization authorizes Manna and Stripe, without prior notice, to recover any amount owed under this Agreement, including refunds, chargebacks, reversals, dispute fees, fines, penalties, and negative balances, by any one or more of the following:

1. reversing a transfer to, or debiting, the Connected Account;
2. withholding or offsetting the amount against current or future payouts;
3. debiting the bank account designated for payouts; or
4. invoicing the Organization directly.

Amounts that cannot be recovered by the foregoing methods are payable to Manna on demand, together with interest at the lesser of 1.5% per month or the maximum rate permitted by law, and all costs of collection including reasonable attorneys’ fees.

Manna may at any time, in its sole discretion, establish a reserve, delay payouts, or place a hold on funds where it reasonably believes there is elevated risk of refunds, chargebacks, fraud, legal claims, or breach of this Agreement. Manna shall release such funds upon determining that the risk has passed. Manna is not liable for any loss arising from a reserve, hold, or delayed payout.

10. Data and Privacy

As between the parties, the Organization controls Organization Data, including Donor records, and determines the purposes for which it is processed. Manna processes Organization Data on the Organization’s behalf and on its instructions in order to provide the Platform. Manna’s processing of Organization Data is governed by the Data Processing Agreement, which is incorporated into this Agreement by reference. Manna’s processing of data for its own purposes is governed by the Privacy Policy.

The Organization is responsible for the lawfulness of the data it collects and of its own use of that data, including providing all notices and obtaining all consents required by law, and for responding to requests from individuals concerning its own use of their information. The Organization is responsible for its communications with Donors, including compliance with law governing electronic mail and text messaging.

Manna may use aggregated and de-identified data that does not identify the Organization or any Donor to operate, secure, analyze, and improve the Platform.

11. Intellectual Property

The Platform, including its software, design, text, graphics, and trademarks, is the property of RAIZEIT LLC and its licensors. Manna grants the Organization a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during the term of this Agreement solely for its own fundraising. All rights not expressly granted are reserved.

The Organization retains ownership of content it uploads and grants Manna a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content as necessary to provide and promote the Platform. The Organization grants Manna the right to identify it as a customer of the Platform and to display its name and logo in Manna’s marketing and customer listings.

Manna may use without restriction or obligation any feedback or suggestion the Organization provides.

12. Suspension and Termination

The Organization may cease using the Platform at any time. Manna may suspend or terminate access to the Platform, or to any donation page, immediately and without prior notice, where Manna reasonably believes that the Organization has breached this Agreement; that its use presents legal, regulatory, financial, reputational, or security risk; that information it provided is inaccurate or cannot be verified; that the account is associated with fraud or an elevated rate of disputes; or that suspension is required by law, by Stripe, or by a card network.

Manna is not liable to the Organization or to any third party for any suspension or termination, including for lost contributions, lost donors, lost goodwill, or interruption of fundraising. Upon termination, the right to use the Platform ceases immediately. Amounts owed remain payable, and Manna may continue to exercise its rights under Section 9. Manna may retain data as required by law or as necessary to resolve disputes and enforce this Agreement.

13. Third-Party Services

The Platform depends on third-party services, including payment processing, hosting, and electronic mail delivery. Manna does not control those services and is not responsible for their availability, performance, acts, or omissions. Use of a third-party service may be governed by that provider’s own terms.

14. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MANNA DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

MANNA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED; OR THAT THE PLATFORM OR ANY DATA IT PRODUCES WILL CAUSE THE ORGANIZATION TO BE, OR ASSIST THE ORGANIZATION IN BEING, IN COMPLIANCE WITH ANY LAW. MANNA MAKES NO WARRANTY AS TO ANY FUNDRAISING RESULT.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER MANNA NOR ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; FOR LOST PROFITS, LOST CONTRIBUTIONS, LOST DONORS, LOST DATA, OR LOSS OF GOODWILL; OR FOR ANY FINE, PENALTY, DISGORGEMENT, OR SANCTION IMPOSED UPON THE ORGANIZATION BY ANY REGULATORY OR ENFORCEMENT AUTHORITY, WHETHER OR NOT MANNA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MANNA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (i) THE TOTAL PLATFORM FEES PAID BY THE ORGANIZATION TO MANNA IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100).

These limitations apply to all claims, whether founded in contract, tort, statute, or otherwise, and apply notwithstanding the failure of any limited remedy of its essential purpose. Where applicable law does not permit a particular exclusion or limitation, that exclusion or limitation applies to the fullest extent permitted.

16. Indemnification

The Organization shall indemnify, defend, and hold harmless RAIZEIT LLC and its members, officers, employees, and agents from and against any claim, demand, investigation, proceeding, loss, liability, damage, fine, penalty, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to:

1. the Organization’s use of the Platform, or use by any person acting through its account;
2. the Organization’s breach of this Agreement or of any representation or warranty made in it;
3. the Organization’s violation of any law, including campaign finance, election, tax, charitable solicitation, data protection, and communications law;
4. any filing, report, disclaimer, receipt, or acknowledgment the Organization makes, fails to make, or makes inaccurately;
5. any Contribution the Organization solicited, accepted, retained, or failed to refund;
6. any refund, chargeback, dispute, reversal, or negative balance associated with its account;
7. any content the Organization publishes and any communication it sends to Donors; or
8. any dispute between the Organization and a Donor, a member of the Organization, or a third party.

Manna shall notify the Organization of any claim subject to indemnification and may, at its option, assume the defense of that claim with counsel of its choosing at the Organization’s expense. The Organization shall not settle any claim in a manner that imposes an obligation on Manna without Manna’s prior written consent.

17. Dispute Resolution and Arbitration

17.1 Informal Resolution

Before commencing arbitration, the Organization shall send written notice of the dispute and the relief sought to support@mannagive.com. The parties shall attempt in good faith to resolve the dispute for 30 days following that notice. Compliance with this Section is a condition precedent to arbitration, and any applicable limitation period is tolled while it runs.

17.2 Binding Individual Arbitration

Any dispute not resolved under Section 17.1 shall be determined by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Montgomery County, Alabama, or by videoconference at the arbitrator’s discretion. Judgment upon the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

17.3 Exceptions

Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property or to prevent unauthorized access to the Platform.

17.4 Waiver of Jury Trial and Class Proceedings

EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.

Disputes shall be arbitrated only on an individual basis. Each party waives any right to commence or participate in a class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is held unenforceable as to a particular claim or remedy, that claim or remedy shall be severed and proceed in court, and all remaining claims shall proceed in arbitration.

17.5 Coordinated Claims

Where 25 or more arbitration demands raising similar claims are filed against Manna by or with the assistance of the same or coordinated counsel, those demands shall be administered in sequential batches of no more than 50 demands, with a single arbitrator appointed for each batch. Any applicable limitation period is tolled for demands not yet assigned to a batch until their batch commences. The parties shall cooperate in good faith with the administrator to give effect to this Section.

17.6 Delegation

The arbitrator has exclusive authority to resolve any dispute concerning the interpretation, applicability, enforceability, or formation of this Section, except that a court shall determine the enforceability of Section 17.4.

17.7 Opt Out

The Organization may opt out of this Section by sending notice to support@mannagive.com bearing the subject line “Arbitration Opt-Out” and stating the Organization’s name and account email address, within 30 days of first accepting this Agreement. Opting out does not affect any other provision of this Agreement, and Manna shall not retaliate against an Organization for opting out.

17.8 Governing Law and Venue

This Agreement is governed by the law of the State of Alabama, without regard to conflict of law principles. For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Montgomery County, Alabama, and waive any objection to that venue.

17.9 Limitation Period

Any claim arising out of or relating to this Agreement or the Platform shall be commenced within one year after the claim accrues, or be permanently barred, to the extent permitted by law.

18. Modification of Agreement

Manna may modify this Agreement at any time. Manna shall give notice of a modification by posting the amended Agreement on the Platform and updating the “Last updated” date, and may additionally give notice by electronic mail or within the Platform. A modification takes effect upon posting.

Continued use of the Platform following posting constitutes acceptance of the amended Agreement. The Organization is responsible for reviewing this Agreement periodically. Where the Organization does not accept a modification, its sole remedy is to cease using the Platform; amounts owed remain payable.

19. General Provisions

1. Entire agreement. This Agreement, together with the policies it incorporates, constitutes the entire agreement between the parties as to its subject matter and supersedes all prior discussions, proposals, and agreements.
2. Severability. Any provision held invalid or unenforceable shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force.
3. No waiver. A failure to enforce any provision does not waive that provision or any other.
4. Assignment. The Organization may not assign this Agreement without Manna’s prior written consent, including by operation of law or change of control. Manna may assign it freely. Any assignment in violation of this provision is void.
5. Force majeure. Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor dispute, governmental action, epidemic, failure of power or telecommunications, or failure of a third-party service.
6. Independent contractors. The parties are independent contractors. This Agreement creates no partnership, joint venture, agency, employment, or fiduciary relationship.
7. Third-party beneficiaries. This Agreement is for the benefit of the parties only, except that Stripe, Inc. is an intended third-party beneficiary of Sections 8 and 9.
8. Notices. Manna may give notice by electronic mail to the address on the Organization’s account or by posting within the Platform, and the Organization consents to receive notices electronically. Notice to Manna shall be sent to support@mannagive.com.
9. Survival. Sections 2, 5, 7, 9, 10, 11, and 14 through 19 survive termination, together with any provision that by its nature should survive.

20. Contact

RAIZEIT LLC, doing business as Manna. support@mannagive.com. Enquiries may also be submitted through the Contact page.